Refunds & Contact

Last updated: 14 November 2026

When you get a refund

• Your reading was not delivered. If you paid and the deep reading never appeared, or it stopped partway and Retry does not bring it back, you get a full refund.
• You were charged more than once for the same cast. The extra charge is refunded in full.
• Something was clearly broken. If the reading is unreadable or is obviously not about the question you asked, tell us and we will either fix it or refund you.

When we do not refund

A deep reading is digital content delivered immediately. Once it has been delivered we cannot take it back, so we do not refund because the verdict was unwelcome or because you changed your mind. The free result, which you see before paying, already shows whether the outlook is strong, workable, strained or weak.

How to ask

Send us your PayPal order ID (it is on your PayPal receipt) or your private reading link and one line about what went wrong. We aim to answer within two working days. Approved refunds go back through PayPal to the payment method you used.

You can also open a case in PayPal's Resolution Centre at any time; contacting us first is usually faster.

Contact

For refunds, privacy requests or anything else: message us on our Facebook page.

Sixfates is operated by the Sixfates team, a business based in Hong Kong.

Lost your reading?

Readings you bought are saved on our server. If you kept the private link shown under your reading, open it on any device. If you did not, send us your PayPal order ID and we will send the link to you.